Due to current tariff changes, some products may be subject to pricing adjustments. We are in the process of updating prices & appreciate your patience & understanding. Call for up to date pricing.

Due to current tariff changes, some products may be subject to pricing adjustments. We are in the process of updating prices & appreciate your patience & understanding. Call for up to date pricing.

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Return Policy

Return Policy

Thanks for shopping at our site MappCaster.com.  We understand that returns happen for a variety of reasons, and we’re here to help.

Returns:

Contact us prior to returning an item so we can confirm your eligibility for refund and that we have knowledge of your incoming package. 

Returns are welcome up to 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. No restocking fees on stock items, except for large quantity orders.

Please note that customized products or special order products may not be eligible for return and shipping costs are non-refundable. 

Shipping:

Please mail your returns to: 320 N. Sampson St, Houston, Texas 77003. We do not require a RMA, but we do ask that you include a copy of your receipt so we know who it came from, and more importantly, who to refund!

You are responsible for covering the shipping costs when returning items. Depending on where you live, the time it may take for your return/exchanged product to reach us will vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. It’s not often that packages get lost by the carrier during shipment, but we can’t guarantee that we will receive your returned item.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be credited to your original method of payment.

Refunds may take some time to appear on your credit card statement. If you don’t see it after a few days, please contact your credit card company. If you’ve done that and you still have not received your refund yet, please contact us.

Late or Missing Refunds:

Refunds may take some time to appear on your credit card statement. If you don’t see it after a few days, please contact your credit card company. If you’ve done that and you still have not received your refund yet, please contact us.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange an item, please contact us. Just a heads up, we will likely ask for pictures of the defective or damaged product or package during this process.

Contact Information:

We are here to help! Please contact us with any questions or concerns.

800-798-3309      sales@mappcaster.com