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Return Eligibility
Not all returns are eligible for a refund. Contact us prior to returning the item, so we can confirm your eligibility for refund, and so that we are aware of the incoming package.
Returns are accepted within 30 days of purchase for in-store purchase, or within 30 days of delivery for shipped orders. Beyond this period, we are not able to offer a refund or exchange.
To be eligible for a return, the item(s) must be unused and in the same condition as when purchased or received. Customized or special-order products may not be eligible for return. Please contact us before placing an order if you are unsure whether an item will be returnable.
Large quantity orders may be subject to a restocking fee. Any applicable restocking fee will be communicated before the return is authorized.
Shipping costs are non-refundable.
Order Inspection & Discrepancies
Despite our best efforts, order and delivery issues can occasionally occur. To facilitate resolving any issues, please inspect your items immediately upon receiving them and reach out as soon as possible.
Customers are responsible for inspecting their order upon delivery. Any shortages, shipping errors, damaged items, or other order discrepancies must be reported to Mapp Caster & Supply, Inc. within fourteen (14) calendar days of receiving the shipment.
Claims submitted after the 14-day reporting period may not be eligible for replacement, credit, refund, or other corrective actions.
To help us resolve any issues promptly, please retain all original packaging and provide your order number and photos of the items, when applicable.
Shipping
Please mail returns to our Houston warehouse:
320 N. Sampson St.
Houston, TX 77003
We do not require a RMA. However, please include a copy of your receipt or other information to we can identify your purchase.
Customers are responsible for covering return shipping costs. Depending on customer location, the return shipping time and cost may vary.
If shipping a higher-cost item (over $75), we recommend using a trackable shipping service or shipping insurance. It's not often that packages are lost or damaged on their way back to us, but we cannot guarantee that we will receive your returned item.
Refunds
Upon receiving the returned order, we will inspect the item(s) and determine if they are eligible for refund. We will notify the customers of the decision via email.
If approved, the refund will be applied to the original method of payment.
Refunds may take some time to appear on the credit card or account. If the refund is not processed within a few days, please contact the credit card company before contacting us.
Exchanges
We are only able to replace items if they are defective or damaged.
If needing an exchange, please contact us and provide photographic evidence of the defective or damaged product or purchase.
If the item is determined to be defective or damaged, we will work with you to arrange a replacement or other appropriate resolution.
Contact Us
If you have any questions about your order or are interested in a return, please contact us:
Mapp Caster & Supply, Inc.
Phone: 800-345-0425 or Toll-Free 1-800-798-3309
Email: support@mappcaster.com
