Inspect Your Order Upon Delivery
Customers are responsible for inspecting their order upon delivery. Any shortages, shipping errors, damaged items or other order discrepancies must be reported to Mapp Caster & Supply, Inc. within fourteen (14) calendar days of receiving the shipment. Claims submitted after the 14-day reporting period may not be eligible for replacement, credit, refund or other corrective action.
To help us resolve any issues promptly, please retain all original packaging and provide your order number along with photos of the shipment and products, when applicable.
More on our return policy can be found here.
When will my order ship?
Time until the order ships depends on if the item is in stock. Most orders ship the same day or next business day for in-stock items. If we are out of stock or not able to ship in the specified time listed on the product, a member of our team will reach out to let you know the current lead time to ship.
Each product will have its availability listed under the part number. For example, you might see "Availability: Usually ships in 24-48 hours" under an in-stock item.
If you must have an order delivered by a certain date, please call us or note this on the order. To note this on the order online, please enter the deadline date into the "Note to Mapp Caster" field in the online cart.
Do you offer expedited shipping?
Yes, we can offer expedited shipping on many products. Expedited orders include any Next Day Air, Second Day Air, or 3 Day Select services from either UPS or FedEx.
The cutoff time for expedited orders is 12pm CST. If an expedited order is placed after then, we will make every effort to still ship that day, but most orders will be shipped the following day.
Example of expedited shipment times are below:
- Next Day Air - Package would be delivered the next business day after it ships - If shipped on January 1st, it would arrive January 2nd.
- 2nd Day Air - Package would be delivered two business days after it ships - If shipped on January 1st, it would arrive January 3rd.
- 3 Day Select - Package would be delivered three business days after it ships - If shipped on January 1st, it would arrive January 4th.
- Ground - Ground shipments will arrive 1-5 business days after the package is shipped.
Why don't you offer free freight?
We at Mapp Caster always want to provide cost transparency, allowing our customers to know what they're paying for. With any shipping model, the cost of freight has to be accounted for somewhere. When the freight is included in the product price, that cost is simply built into the price of the product.
Instead of increasing our prices to account for freight, we keep freight separate and use real-time rates from our carriers. This means you see the actual freight cost for your order rather than an estimated amount built into the product price. With large and heavy products like ours, our freight costs can vary significantly depending on the order and destination, so we feel this approach gives our customers the clearest picture of their total cost.
For a more detailed explanation, check out our article The Truth About Free Shipping.
Can we use our own freight account?
Yes, we are happy to use your UPS or FedEx account. In the online cart there is a "Note to Mapp Caster" field, where you can provide your UPS or FedEx account number, along with the zip code associated with the account. During the checkout process you will be forced to select a paid freight method. Select the least expensive option and we will refund the freight before shipping the order.
How long before I get my order after it ships?
Non-expedited orders typically arrive 1 - 5 business days after they have shipped. Most orders ship from our Houston, Texas warehouse. Below is a map of estimated delivery times from UPS. FedEx and USPS may differ some, but this will give you a general idea.
If you must have an order delivered by a certain date, please call us or note this on the order. To note this on the order online, please enter the deadline date into the "Note to Mapp Caster" field in the online cart.
Where do you ship to? Do you ship internationally?
Domestically, we ship to the Continental United States, Alaska, Hawaii, and Puerto Rico.
Internationally, we ship to Canada. Please note, Canadian customers are responsible for all duties, taxes, or UPS brokerage fees associated with the shipment. These fees will be in addition to any shipping charges collected by Mapp Caster.
If you are located outside of the US, we would be happy to send your shipment to your freight forwarder located in the continental US.
